What to discuss
Tell Robert whether you have a gas or electric storage tank, tankless unit or heat-pump water heater. Include capacity, model, age if known, symptoms and the number of bathrooms or other significant hot-water demands.
Plan the complete scope
Replacement options depend on space, venting, gas or electrical supply, drainage, service clearance and expected flow. A larger advertised capacity does not replace a site assessment. Keep clear of leaking water near electrical equipment.
Prepare for the conversation
- Your city, property type and access arrangements.
- The model, approximate age and service history, if available.
- What changed, when it started and any displayed fault message.
- Photos of accessible equipment labels and the surrounding area.
Confirm availability, the proposed work and who is responsible for permits, testing and any related trades. Do not remove safety covers or adjust gas equipment to gather information.