What to discuss
Heat-pump enquiries should consider the whole home: heating and cooling needs, distribution, electrical capacity, outdoor location and controls. Identify any existing furnace or backup heat that must coordinate with the new system.
Plan the complete scope
For service, note fault messages, icing, drainage and changes in performance. Confirm the specific equipment and work BeeWarm can support. Refrigerant and electrical work require the appropriate qualifications.
Prepare for the conversation
- Your city, property type and access arrangements.
- The model, approximate age and service history, if available.
- What changed, when it started and any displayed fault message.
- Photos of accessible equipment labels and the surrounding area.
Confirm availability, the proposed work and who is responsible for permits, testing and any related trades. Do not remove safety covers or adjust gas equipment to gather information.